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RETURNS INSTRUCTIONS

DROP OFF

Repack your item(s) with print and include return form and seal it securely.*

A) Return Via Poslaju
1. Fill up Poslaju pre-paid shipping label
2. Drop of your parcel at your nearest Poslaju branch OR

B) Return to AIRAZ’s office in Cyberjaya
1. Drop off your parcel for free to below location:

AIRAZ  TECHNOLOGIES SDN. BHD.
CBD PERDANA 2, No 4807-2-16,
JALAN PERDANA , 63000, CYBERJAYA , SELANGOR
Office Tel:  03-8686 5442/3

 

INTERNATIONAL

Repack your item(s) ,print and include return form and seal it securely.

Ship to:
AIRAZ TECHNOLOGIES SDN. BHD.
CBD PERDANA 2, No 4807-2-16,
JALAN PERDANA , 63000,CYBERJAYA , SELANGOR
Office Tel:  03-8686 5442/3
 
Shipping costs will be borned by the customer and we are not liable until item reaches our office, as per return policy.

*The goods are in your responsibility until they reach our office, so please ensure it’s pack is securely and won’t get damaged on its journey.

Your parcel will be processed within 1-3 working days once it reaches our office.

Returns will be updated via whatsapp /phone call for bank transfer with only any portion of your order if it abides to the below terms & conditions:

Exchange
We will exchange it with size/colour requested. If the items are not available in stock, we will compensate via bank transfer instead.

You may return or exchange any portion of your order if it abides to the following:

  • Item(s) can only be returned or exchanged if there is/are any defect(s) found on the item(s), OR the item(s) received is faulty. Reasons other than those stated above will not be accepted.
  • The item(s) must not be laundried, washed, altered or worn with all the tags and packaging in tact.
  • All items must be posted within seven (7) days after receiving it.
  • Returned items received without abiding the above will not be accepted.
  • Items will only be exchanged upon stock availability. AIRAZ will return the cost of the item via online transfer.
  • The shipping cost will be borne by customers.
  • All return items will be processed by our Return/ Exchanges Department. It will take up to 7 working days upon item received.
     

    Terms and conditions for Return/Exchanges
     

    * Please take note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. AIRAZ portrays all items as accurately as possible. Returns due to colour variances will not be accepted.

    ** There could be creases as the items are sent via mail. Returns due to creases will not be processed.

    *** AIRAZ is not liable for items that are bought out from any third party. Only returns with correct order id will be entertained.

    **** Any item that was not purchased at full price cannot be returned. This includes both sale and promotional items.

    ***** If you are unsure of the condition of the items, please contact our Customer Service.